Q. Why have I received a recall notice?
You may receive a "recall notice" if someone else has reserved an item on loan to you. This recall notice is sent to your University email address. When a reservation is placed on an item on loan, the library system is set up to reserve all copies of that title, and recall one of them (the one that is due back soonest). This is an automated process, designed to be as fair as possible to everyone.
This may mean that we have to ask you to return an item on loan to you before the date given when you borrowed it. The recall notice will give you seven days to return the loan and advises you to ignore the original due date. We know that nobody likes having loans recalled and we understand that it can be frustrating to have a loan that you planned to have for four weeks recalled for return next week. However, Library staff have to try and ensure fair access to stock in demand and balance the needs of everyone. The person who reserves the book may not be able to wait four weeks for it to be returned.
If your item is recalled and you have had to return it, you can also reserve it if you still need to use it. Alternatively, you could check to see if there is an e-book available. If there is a queue of people who need the same item, each person will automatically get only one week to use the book so that everyone gets a fair chance.
Note: If you do not return the item by the new due date, your library account will be blocked and you will not be able to borrow or renew anything until the matter is resolved.
